Portal Home > Knowledgebase > Dedicated Servers > My server seems to be offline, what should I do?
To check that your server is online, go to www.just-ping.com and enter your IP or hostname. This will ping your server from various locations:
- If all locations show 100% packet loss then your server is offline, please contact support.
- If some show 100% loss but not all then there may be a routing issue outside of our network, please contact support.
- If no locations show any loss then your server is online.
If the test above shows your server to be online, but you are unable to access your website(s) then your web server (normally Apache) may not be running. There are two ways to fix this:
- Log in to SSH using PuTTy, and run the command "service httpd start"
- Log in to Webmin and go to Servers > Apache Webserver, there will be a button to Start Apache
If this doesn't help then please open a support ticket.
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