How do I run a traceroute in Windows?

If you have reported connection issues and we are unable to find any issues with the server or network then the chances are that there's a problem with the routing outside out network. In this case, you will be asked to provide a traceroute which we can then forward on to the network administrator to check for any issues.

You can run a traceroute easily without the need to install anything:

1) Go to Start > Programs > Accessories > Command Prompt

2) A black box will open, enter the following command:

tracert [SERVER]

(replace [SERVER] with your domain (for web hosting) or server address (for other services). For Shoutcast users, don't include the port numer, just the first part, for example:


3) Some lines will appear, the whole process can take a minute or so - please wait until it says Trace Complete. Some lines may say that the request timed out, this often means that the router is configured to ignore ping requests and doesn't necessarily indicate a problem. The following is an example output from our office computer:


Tracing route to []
over a maximum of 30 hops:

1 91 ms 98 ms 99 ms dsldevice.lan []
2 14 ms 14 ms 14 ms []
3 14 ms 13 ms 13 ms []
4 13 ms 13 ms 13 ms []
5 15 ms 13 ms 16 ms []
6 14 ms 13 ms 13 ms []
7 14 ms 14 ms 14 ms []
8 13 ms 13 ms 13 ms []
9 14 ms 14 ms 15 ms []
10 15 ms 14 ms 15 ms
11 14 ms 14 ms 15 ms []

Trace complete.

4) Right Click the window and choose Select All. Right Click the selected text once to copy.

5) You can then paste the output into a support ticket.

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