Knowledgebase


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Bank Transfers
Due to the costs involved in accepting Bank Transfers, there are some restrictions.Bank...
Cancellation Guidelines
When can I cancel my service?We have updated our cancellation policy, we no longer require a 14...
I have ordered but not received my login details, why?
Account details are sent out instantly once payment is received for Shoutcast and AutoDJ...
I just completed my payment. Why does my order show as Pending?
This is perfectly normal. Most services are set up instantly once payment is received (excluding...
I received an invoice and don't know what it's for
The service is clearly stated on all invoicen and invoice reminder emails under 'Invoiced Items'....
I've been billed for a service that I meant to cancel
If this happens, please contact us before you contact your bank. If you have forgotten to cancel...
My card payment failed but the transaction shows on my statement
This is an authorisation charge and is immediately reversed. Depending on the bank, it will be...
PayPal Billing Agreements
For the convenience of customers, we are now using PayPal Billing Agreements. This means that...
PayPal Subscriptions
Please note that for the convenience of customers, we now use Billing Agreements rather than...
Where do I log in to pay a bill?
If a payment is due on your account, then you will be sent an email to remind you 14 days before...