I just completed my payment. Why does my order show as Pending?

This is perfectly normal. Most services are set up instantly once payment is received (excluding resellers) and your server details will be sent straight away. However, in the billing area it is normal for the order to show up as Pending for a few hours until it is manually verified and accepted. You can start using your service straight away!
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I have ordered but not received my login details, why?

Account details are sent out instantly once payment is received for Shoutcast and AutoDJ...

I've been billed for a service that I meant to cancel

If this happens, please contact us before you contact your bank. If you have forgotten to cancel...

I received an invoice and don't know what it's for

The service is clearly stated on all invoicen and invoice reminder emails under 'Invoiced Items'....

My card payment failed but the transaction shows on my statement

This is an authorisation charge and is immediately reversed. Depending on the bank, it will be...

Where do I log in to pay a bill?

If a payment is due on your account, then you will be sent an email to remind you 14 days before...