How do I run a traceroute in Windows?

If you have reported connection issues and we are unable to find any issues with the server or network then the chances are that there's a problem with the routing outside out network. In this case, you will be asked to provide a traceroute which we can then forward on to the network administrator to check for any issues.

You can run a traceroute easily without the need to install anything:

1) Go to Start > Programs > Accessories > Command Prompt

2) A black box will open, enter the following command:

tracert [SERVER]

(replace [SERVER] with your domain (for web hosting) or server address (for other services). For Shoutcast users, don't include the port numer, just the first part, for example:

tracert uk1-pn.mixstream.net

3) Some lines will appear, the whole process can take a minute or so - please wait until it says Trace Complete. Some lines may say that the request timed out, this often means that the router is configured to ignore ping requests and doesn't necessarily indicate a problem. The following is an example output from our office computer:

C:\Users\Office>tracert uk1-pn.mixstream.net

Tracing route to uk1-pn.mixstream.net [87.117.228.59]
over a maximum of 30 hops:

1 91 ms 98 ms 99 ms dsldevice.lan [192.168.1.254]
2 14 ms 14 ms 14 ms lns6.uan.thn.uk.murphx.net [89.145.254.85]
3 14 ms 13 ms 13 ms uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
4 13 ms 13 ms 13 ms ge2-6-1.cr1.core.thn.uk.murphx.net [89.145.254.161]
5 15 ms 13 ms 16 ms te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
6 14 ms 13 ms 13 ms ge1-0.ar2.lon2.gblx.net [195.66.224.112]
7 14 ms 14 ms 14 ms IOMART.TenGigabitEthernet7-1.ar4.LON3.gblx.net [64.211.1.190]
8 13 ms 13 ms 13 ms 202.core1.thn.as20860.net [62.233.127.11]
9 14 ms 14 ms 15 ms 593.net1.north.dc5.as20860.net [62.233.127.174]
10 15 ms 14 ms 15 ms 87.117.211.42
11 14 ms 14 ms 15 ms uk1-pn.webcast-server.net [87.117.228.59]

Trace complete.

4) Right Click the window and choose Select All. Right Click the selected text once to copy.

5) You can then paste the output into a support ticket.

Ha estat útil la resposta?

 Imprimeix aquest Article

Llegir també

How do I cancel my service?

No notice is required for cancellation of shared hosting/streaming services, please simply log in to the billing area, go to 'My Products &...

I have ordered but not received my login details, why?

Account details are sent out instantly once payment is received for Shoutcast and AutoDJ accounts. If you have not received your details then...