Knowledgebase

I have ordered but not received my login details, why?


Account details are sent out instantly once payment is received for Shoutcast and AutoDJ accounts. If you have not received your details then there is a chance that your spam filter may have blocked the email. If this is the case then you can log in at https://secure.bellonline.co.uk to view your email histroy.

If you order transcoding or dedicated server hosting then there is a set up time, you will be contacted within a reasonable time.



Was this answer helpful?

 Print this Article

Also Read

PayPal Billing Agreements

For the convenience of customers, we are now using PayPal Billing Agreements. This means that...

Where do I log in to pay a bill?

If a payment is due on your account, then you will be sent an email to remind you 14 days before...

I've been billed for a service that I meant to cancel

If this happens, please contact us before you contact your bank. If you have forgotten to cancel...

I received an invoice and don't know what it's for

The service is clearly stated on all invoicen and invoice reminder emails under 'Invoiced Items'....

Cancellation Guidelines

When can I cancel my service?We have updated our cancellation policy, we no longer require a 14...