Articles

 Bank Transfers

Due to the costs involved in accepting Bank Transfers, there are some restrictions.Bank Transfers:If you pay in US Dollars ($) or Euros (€) then there is a minimum transaction amount of $10 / €10....

 Cancellation Guidelines

When can I cancel my service?We have updated our cancellation policy, we no longer require a 14 day notice period - you can cancel at any time. You can cancel your service with us at any time:...

 I have ordered but not received my login details, why?

Account details are sent out instantly once payment is received for Shoutcast and AutoDJ accounts. If you have not received your details then there is a chance that your spam filter may have...

 I just completed my payment. Why does my order show as Pending?

This is perfectly normal. Most services are set up instantly once payment is received (excluding resellers) and your server details will be sent straight away. However, in the billing area it is...

 I received an invoice and don't know what it's for

The service is clearly stated on all invoicen and invoice reminder emails under 'Invoiced Items'. If you are still unsure then please contact us.

 I've been billed for a service that I meant to cancel

If this happens, please contact us before you contact your bank. If you have forgotten to cancel a service and it auto renewed, then we are happy to refund you. Warning: If you contact your bank...

 My card payment failed but the transaction shows on my statement

This is an authorisation charge and is immediately reversed. Depending on the bank, it will be removed from your statement in anywhere from a few minutes to a few weeks.When you enter your payment...

 PayPal Billing Agreements

For the convenience of customers, we are now using PayPal Billing Agreements. This means that you will only need to log into your PayPal account to make your first payment, you will then be asked...

 PayPal Subscriptions

Please note that for the convenience of customers, we now use Billing Agreements rather than Subscriptions.This is because billing agreements allow us to stop collecting payments after your service...

 Where do I log in to pay a bill?

If a payment is due on your account, then you will be sent an email to remind you 14 days before the renewal date. You should follow the link contained within the email to make your payment.If you...