Base de Conhecimento

Cancellation Guidelines


When can I cancel my service?

We have updated our cancellation policy, we no longer require a 14 day notice period - you can cancel at any time.

You can cancel your service with us at any time:

How do I cancel my service?

In order to cancel your service with us, log in to the billing area, navigate to the service you wish to cancel:

Services, My Services

View Details

On the next page, click the 'Cancel' button.

Request Cancellation

You will then be taken to a page where you can provide feedback and choose your cancellation type (Immediate or End of Billing Period).

Please note that no refunds are given unless you placed the order less than 14 days ago.

If you have an active PayPal subscription, then you must cancel it or PayPal will continue to send payments from your account.

Cancelling your PayPal Subscription.

When can I get a refund?

You are entitled to a refund:

  • If your account has been active for less than 14 days or
  • At our discretion

If you have any further questions then please contact us.



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