After the server crash a short time ago, we have arranged for the RAM to be replaced to avoid any future problems. The maintenance is expected to be carried out within 2 hours of this post and will cause another outage of 10-20 minutes.

We have decided to do this asap both because we don’t want to risk any more outages on the server.

All customers on USA3-PN will be entitled to compensation under the SLA because as a result of this outage, the downtime has been over 0.1% for the current month.