You may be aware that data protection laws in the EU are changing and we have updated our privacy policy accordingly. We always have and will continue to respect your privacy. The updates apply to all customers regardless of location, not just EU citizens, as we believe that all customers deserve the highest level of data protection. Updates include more info about how we use your data, your rights under the new legislation and new wording to comply with GDPR.

https://secure.bellonline.co.uk/knowledgebase/94/Privacy-Policy-and-Cookies.html

We have performed the update on usa7-vn – this has resulted in a change of IP. If you use the IP address in your stream settings or links then please log in to obtain the new IP. The old one will remain online for 1 month.

During the early hours this morning, there was a major hard disk failure on the web-2 web server. As we were unable to recover the server quickly, the decision was made to transfer all affected accounts over to a new web server (web-4).

The new server is more powerful so you should see performance improvements particularly if your website is heavy on resources.

If you have any problems with your website then please open a support ticket.

The above servers have been migrated today. This has resulted in a change of IP for both servers, we have checked the current streams on both servers and the migration has completed successfully.

If you do use the IP address to stream or link to your server then please log into the control panel to get the new IP.

Due to unforseen circumstances, some servers were unable to be migrated to the new platform several weeks ago. We are completing the work starting from today.

If your server hasn’t already been migrated the you will find that it will be in the next 2 weeks at some point.

When the migration is taking place, there will be up to 60 minutes of downtime (usually less).

The issue with uk4-vn is now resolved. We have moved the server to a new location.

Unfortunately this has resulted in a permanent IP change. We have updated the DNS so if you use the hostname (uk4-vn.mixstream.net) in your source and links then you don’t need to make any changes.

If you use the IP address (87.117.202.97) in your source or stream links/players then you will need to change it to uk4-vn.mixstream.net or the new IP which is 94.76.213.164

Apologies for the inconvenience caused and thank you for your patience while we dealt with this problem.

We have experienced major issues today with UK4-VN

This was a result of changing to new hardware, the new machine was set up but when the IP was transferred over it became unreachable.

We have set up a temporary IP for the server and so that you don’t need to change your settings we have updated the A Records accordingly so that it can still be accessed from uk4-vn.mixstream.net

If you use the IP to stream or link to your server then please change it to uk4-vn.mixstream.net as we hope to revert back to the original IP once the issue is resolved.

Please note that it may take a little time for your server to be available again due to DNS caching. If you are still unable to access the server then please try this: https://www.whatsmydns.net/flush-dns.html

Apologies for the inconvenience caused by this problem.