It has come to our attention that the monitoring system was still monitoring the old IP address for USA3-VN. Any downtime shown since June 2018 was posted in error.
USA3-VN has been migrated to the new platform and in addition, there is a change of IP address.
If you stream using the hostname usa3-vn.mixstream.net then you don’t need to take any further action as your stream will automatically switch over to the new IP. If you use the IP address in your settings and links then you will need to update them. Please log into the control panel at http://dashboard.mixstream.net to get the new IP.
During the early hours this morning, there was a major hard disk failure on the web-2 web server. As we were unable to recover the server quickly, the decision was made to transfer all affected accounts over to a new web server (web-4).
The new server is more powerful so you should see performance improvements particularly if your website is heavy on resources.
If you have any problems with your website then please open a support ticket.