We have unfortunately experienced a hardware failure on uk3-vn which required the provision of a new server. In order to get service back up as quickly as possible, we have had to change the IP address of the server. This should not affect most customers, however if you connect or link to the IP address then please update your settings accordingly. You can login to the dashboard to obtain the new IP.

We have checked all servers hosted on uk3-vn to verify that they are functioning correctly, but there is a chance that you may need to wait for the DNS settings to update for you before being able to connect. This should take no longer than a few hours at the very most. If you continue to have issues then please open a support ticket.

Thank you for your patience.

There is planned maintenance at one of our UK locations which requires uk1-pn to be moved to a new location. This will happen on the 26th March at some time between 10pm and 2am. Downtime is expected to be around 30 minutes.

Thank you for your patience.

We are currently in the process of changing our bank. If you pay by bank transfer then please use the new account details for future payments – we will email you with further information and it will also be included on your next invoice. If you have any questions then please feel free to contact us.

One of our service providers is experiencing a network outage, this is affecting AutoDJ services hosted on the uk3-adj server. Thank you for your patience, the network engineers are working on the problem and we expect service to be back up shortly.

Due to a customer request, it is now possible for a scheduled event to interrupt the currently playing track.

Previously, when a schedule activated, the current track would finish before the scheduled playlist started. This makes sense with individual tracks but for customers uploading full mixes, it resulted in scheduled events playing later than expected (i.e after the current mix ends).

The option to interrupt the current track is now available when you create a new schedule. You will also need to restart your AutoDJ if using this feature.