The issue with uk4-vn is now resolved. We have moved the server to a new location.

Unfortunately this has resulted in a permanent IP change. We have updated the DNS so if you use the hostname (uk4-vn.mixstream.net) in your source and links then you don’t need to make any changes.

If you use the IP address (87.117.202.97) in your source or stream links/players then you will need to change it to uk4-vn.mixstream.net or the new IP which is 94.76.213.164

Apologies for the inconvenience caused and thank you for your patience while we dealt with this problem.

We have experienced major issues today with UK4-VN

This was a result of changing to new hardware, the new machine was set up but when the IP was transferred over it became unreachable.

We have set up a temporary IP for the server and so that you don’t need to change your settings we have updated the A Records accordingly so that it can still be accessed from uk4-vn.mixstream.net

If you use the IP to stream or link to your server then please change it to uk4-vn.mixstream.net as we hope to revert back to the original IP once the issue is resolved.

Please note that it may take a little time for your server to be available again due to DNS caching. If you are still unable to access the server then please try this: https://www.whatsmydns.net/flush-dns.html

Apologies for the inconvenience caused by this problem.

If you are using BUTT to stream to your server then we recommend you update to the latest version as soon as possible. Outdated versions of BUTT (0.1.15 and lower) don’t work with the latest version of Shoutcast (2.5.5).

Please download the latest version 0.1.16 here:

https://secure.bellonline.co.uk/knowledgebase/74/BUTT-Broadcast-Using-This-Tool.html

 

The server reinstall is complete but as there were some disk error messages during the reinstall, we have decided to replace the hard disk.

This will unfortunately result in some more downtime for approx 30 minutes, but this is to ensure stability in the future as it would need replacing eventually.

The migration of USA8-VN to the new platform is now complete.

In addition, the IP of the server has been updated to 69.30.201.166

If you use the IP address in your settings and links then please change it within the next month, the old IP will be discontinued next month.

If you experience any problems with your stream then please disconnect your source and reconnect it.

The migration of USA9-VN to the new platform is now complete.

In addition, the IP of the server has been updated to 69.30.201.166

If you use the IP address in your settings and links then please change it within the next month, the old IP will be discontinued next month.

If you experience any problems with your stream then please disconnect your source and reconnect it.

— This announcement only applies to customers using mixstream.net —

We are going to start the process of migrating customers over to a new control panel over the next 2 weeks. This will include Stream Servers, AutoDJs and Transcoders.

There will be no downtime or outages on AutoDJ services and Transcoders as a result of the updates, they will continue to operate normally. We will be announcing further updates to AutoDJ in the next month.

We are performing major updates to the stream servers (Shoutcast/Icecast) there will be some downtime when these services are updated. We will be starting with Value Network servers as of tomorrow. Premium Network servers will follow next week. We are currently unable to provide exact time estimates for individual servers but if you need further updates then please open a support ticket.

We expect a short period of downtime for all Shoutcast/Icecast servers that are due to be updated. This will last from 20-60 minutes and we will perform maintenance during off-peak times.

In addition, we will be changing the IP of the following servers: usa8-vn usa9-vn
This is in order to improve the hardware and performance of the servers. The old IPs will be available for 1 month from the date of the server move. If you use the hostname to connect to your server then you will see no changes, the system will switch over smoothly to the new IP. If you connect using the IP address then you will need to change it (we will post further updates regarding this).

The servers uk1-vn and uk2-vn are currently down due to an issue that occurred during planned maintenance causing a major outage at the datacentre. The network team is currently working to resolve the issue as soon as possible. Thank you for your patience.