UK5-VN

We are aware of a second outage, but again expect it to be short. Apologies once again for any problems caused.

The network is now back up, the outage lasted for around 10 minutes. Thank you for your patience and apologies for any inconvenience caused.

We are aware of a network issue and this is being worked on at the moment. We have not ETA but don’t expect a long outage.

Thank you for your patience, there is no need to submit a support ticket in relation to this problem.

Due to the recent problems with this server, we have had to set up a new server and swap customers across.

If you are using the hostname uk3-vn.mixstream.net for your source settings and listener links then you need to take no action as the address will automatically update to the new server.

If you are using the IP address (83.170.76.56 as opposed to the hostname uk3-vn.mixstream.net) then you have two options open:

1) We recommend that you change your settings to the new IP address which is 78.129.227.10

2) If changing your IP address causes problems, then you can continue to stream to 83.170.76.56 as we are keeping the server online for those who are unable to change. This server is being renamed to uk5-vn.mixstream.net. Resellers should use the control panel at http://uk5-vn.mixstream.net from now on.

We hope that this satisfies all affected customers. The reduced load on the old server should improve service for customers that use it and those that choose to change will also be hosted on a much faster server.

Thank you for reading this, if you have any questions then please don’t hesitate to open a support ticket.