You may be aware that data protection laws in the EU are changing and we have updated our privacy policy accordingly. We always have and will continue to respect your privacy. The updates apply to all customers regardless of location, not just EU citizens, as we believe that all customers deserve the highest level of data protection. Updates include more info about how we use your data, your rights under the new legislation and new wording to comply with GDPR.

https://secure.bellonline.co.uk/knowledgebase/94/Privacy-Policy-and-Cookies.html

Due to unforseen circumstances, some servers were unable to be migrated to the new platform several weeks ago. We are completing the work starting from today.

If your server hasn’t already been migrated the you will find that it will be in the next 2 weeks at some point.

When the migration is taking place, there will be up to 60 minutes of downtime (usually less).

If you are using BUTT to stream to your server then we recommend you update to the latest version as soon as possible. Outdated versions of BUTT (0.1.15 and lower) don’t work with the latest version of Shoutcast (2.5.5).

Please download the latest version 0.1.16 here:

https://secure.bellonline.co.uk/knowledgebase/74/BUTT-Broadcast-Using-This-Tool.html

 

— This announcement only applies to customers using mixstream.net —

We are going to start the process of migrating customers over to a new control panel over the next 2 weeks. This will include Stream Servers, AutoDJs and Transcoders.

There will be no downtime or outages on AutoDJ services and Transcoders as a result of the updates, they will continue to operate normally. We will be announcing further updates to AutoDJ in the next month.

We are performing major updates to the stream servers (Shoutcast/Icecast) there will be some downtime when these services are updated. We will be starting with Value Network servers as of tomorrow. Premium Network servers will follow next week. We are currently unable to provide exact time estimates for individual servers but if you need further updates then please open a support ticket.

We expect a short period of downtime for all Shoutcast/Icecast servers that are due to be updated. This will last from 20-60 minutes and we will perform maintenance during off-peak times.

In addition, we will be changing the IP of the following servers: usa8-vn usa9-vn
This is in order to improve the hardware and performance of the servers. The old IPs will be available for 1 month from the date of the server move. If you use the hostname to connect to your server then you will see no changes, the system will switch over smoothly to the new IP. If you connect using the IP address then you will need to change it (we will post further updates regarding this).

We have updated the way in which we process card payments via our website, this allows us to securely store your card details for automatic payment processing (that’s if you choose to do so, you can choose to disable auto renewal on the payment form).

If you would like to activate automatic recurring payments, simply tick the recurring payments box when you make your next payment. This will allow your details to be stored with our payment processor, Stripe.

For your peace of mind, all card details are still submitted and stored with the highest security standards by Stripe in the same was as before.

All customers that currently have card payments as their default payment method will be migrated to the new system so you will see a different form next time you pay with the recurring billing option added.

If you have any questions or experience problems with the new form then please contact us.

One of our network providers (used for the websites and control panel) is currently experiencing a large DDoS attack against their core infrastructure, this has been affecting them since the 26th August. Problems have been intermittent due to their efforts to mitigate the attack, however there have been some issues with the control panel timing out as a result.

Please be assured that this is not affecting customer services (other than the control panel login for mixstream.net users) as we only use this provider for our own hosting.

We have made a DNS update on mixstream.net which may cause a small number of people to be unable to access the website temporarily.

If you have already been on the website in the last few hours and have an old DNS cache then you may see an ‘Apache is working’ page.

You can try flushing your DNS cache:

http://www.hostmysite.com/support/info/flushdns/

Alternatively, the DNS will update itself in the coming hours.

We are currently trialling Stripe for card payments, this is mainly due to concerns from some customers that our existing payment processor was declining payments on valid cards.

We have done extensive testing with the new system and are happy that it will provide a quicker and more efficient payment option for customers.

If you have any feedback then please feel free to contact us.