Announcements General news and announcements

We have updated the way in which we process card payments via our website, this allows us to securely store your card details for automatic payment processing (that’s if you choose to do so, you can choose to disable auto renewal on the payment form).

If you would like to activate automatic recurring payments, simply tick the recurring payments box when you make your next payment. This will allow your details to be stored with our payment processor, Stripe.

For your peace of mind, all card details are still submitted and stored with the highest security standards by Stripe in the same was as before.

All customers that currently have card payments as their default payment method will be migrated to the new system so you will see a different form next time you pay with the recurring billing option added.

If you have any questions or experience problems with the new form then please contact us.

We have made a DNS update on mixstream.net which may cause a small number of people to be unable to access the website temporarily.

If you have already been on the website in the last few hours and have an old DNS cache then you may see an ‘Apache is working’ page.

You can try flushing your DNS cache:

http://www.hostmysite.com/support/info/flushdns/

Alternatively, the DNS will update itself in the coming hours.

Due to an issue with our billing agreements module, this option is temporarily disabled. We are in touch with the developer of the module to get this fixed, but for now you can use the PayPal one off payment option or card.

We are currently trialling Stripe for card payments, this is mainly due to concerns from some customers that our existing payment processor was declining payments on valid cards.

We have done extensive testing with the new system and are happy that it will provide a quicker and more efficient payment option for customers.

If you have any feedback then please feel free to contact us.

There was a short outage of our nameservers earlier which affected some services. The issue is now resolved so everything is back to normal now, although it may take a little time for some people to see their websites again due to the delay in DNS.

Due to suggestions from some customers, we have made some minor changes to the way in which we bill customers:

Invoices generated 14 days prior to the due date, giving customers more notice (especially for customers using bank transfer, mail in payment and other non-instant payment methods)

Invoice reminders changed

First invoice reminder: 1 day before due
First invoice overdue notice: 1 day overdue
Second invoice overdue notice: 6 days overdue (1 day before suspension)
Third invoice overdue notice: 27 days overdue (1 day before termination)

Unpaid services will continue to be suspended once they are 7 days overdue, and terminated after 28 days.

We are currently experiencing an outage with our database server which runs the billing, support and control panels. We are working to get service back to normal asap. This doesn’t affect customer accounts.

UPDATE: The server was back up and running shortly after and having checked the server everything is back to normal and stable. We expect no more outages.

Due to requests from several customers, we have now added a HTML5 fallback player to the free Flash player we provide from http://mixstream.net/streaming/create-a-flash-radio-player.php

This means that you don’t need to add any extra players to your website for mobile devices which generally don’t support Flash.

We are currently experiencing intermittent outages with our office internet connection. This may cause a slight delay in replying to support tickets.

Please be assured that this does not have a direct impact on customer services as none of the services we provide are run from the connection that we use in the office.

We hope to have everything back to normal soon, thank you for your patience.