UK2-VN is currently down and it looks like the server may need an OS reload. Unfortunately, this could result in some hours of downtime but we are working to get service resumed as soon as possible.

 

Apologies for any inconvenience caused by this outage.

Apologies to anyone that may have been trying to contact us over the last couple of hours, we had a problem which affected our email and may have stopped support tickets from being opened.

No customer services were interrupted as a result of this outage.

Seasons Greetings to all customers, we wish you a Merry Christmas and a Happy New Year for 2013.

Thank you for your custom over the last year and we hope to continue expanding and improving our services in the new year.

Support will still be available over the holiday period, although replies to non-urgent queries may be delayed slightly compared to normal.

 

Our USA Premium network servers are hosted in New Jersey which has been badly hit by a hurricane. This has resulted in the outages of different internet carriers which is affecting our servers in that location and causing loss of connection – about an hour ago, we lost the lastworking link so there is now a complete outage.

The staff at the datacentre are working on getting service back to normal but unfortunately there is no ETA currently.

Apologies for any inconvenience caused by this but I’m sure you can understand the sitution.

Our datacentre is moving the location of two of our servers used for our own websites, control panels, billing/support area and databases.  This will cause an approximately 2 outage of our websites at the following times (no customer servers or websites will be affected by this).

Websites: Sunday 23rd September, 8AM – 11AM

Databases: Sunday 23rd September, 8AM – 11AM

For the above periods, the support area will be closed. When the websites do come back online, you may experience MySQL errors for a short period.

Although this won’t affect any customer services, we are aware of some customers that are still using old links to their radio streams that are hosted on http://mixstream.net/stream/xxxx. Links hosted on the stream servers themselves (for example, starting with http://uk1-pn.mixstream.net/xxxx) will continue to work as normal, excluding authentication services and geo-locking during the database move.