I posted an announcement this morning regarding the problem with our domains. This turns out to have been caused by a problem with the DNS servers which was resolved shortly before 11AM this morning and it caused all of our domains to point to a domain parking service. This didn’t affect everyone accessing the websites, but the majority of people affected should now be able to access services as normal.

A small number of users are still unable to access our websites, this is because it takes time for DNS changes/updates to resolve to all locations around the internet. If you can’t access the website still then please try again later.

Unfortunately, we cannot give an estimate as to how long it will take – as it should already be working for you. It all depends on your ISP and how often they cache DNS results.

Thank you for your patience.

We are currently having a major problem with most of our domains and they may be showing up as expired despite the fact that they’re not.

I’m currently working with the domain service provider to get this resolved and hopefully normal service will be resumed shortly.

Thank you for your understanding.

UK2-VN is currently down and it looks like the server may need an OS reload. Unfortunately, this could result in some hours of downtime but we are working to get service resumed as soon as possible.

 

Apologies for any inconvenience caused by this outage.

Apologies to anyone that may have been trying to contact us over the last couple of hours, we had a problem which affected our email and may have stopped support tickets from being opened.

No customer services were interrupted as a result of this outage.

Seasons Greetings to all customers, we wish you a Merry Christmas and a Happy New Year for 2013.

Thank you for your custom over the last year and we hope to continue expanding and improving our services in the new year.

Support will still be available over the holiday period, although replies to non-urgent queries may be delayed slightly compared to normal.

 

Our USA Premium network servers are hosted in New Jersey which has been badly hit by a hurricane. This has resulted in the outages of different internet carriers which is affecting our servers in that location and causing loss of connection – about an hour ago, we lost the lastworking link so there is now a complete outage.

The staff at the datacentre are working on getting service back to normal but unfortunately there is no ETA currently.

Apologies for any inconvenience caused by this but I’m sure you can understand the sitution.