Announcements General news and announcements

Some of you subscribed for updates may have received some outage reports emails over the last hour or so. The problem only actually lasted for a few minutes, but as it was related to the DNS servers, some of the emails that come through to the status site got delayed and are still being delivered – this is despite the fact that the actual problem was at 2:45PM and lasted for less than 5 minutes.

Apologies if you’ve received more emails than normal.

We are experiencing a network outage which is affecting EU1 hosting customers. We hope to have everything back to normal soon.

Thank you for your patience.

I posted an announcement this morning regarding the problem with our domains. This turns out to have been caused by a problem with the DNS servers which was resolved shortly before 11AM this morning and it caused all of our domains to point to a domain parking service. This didn’t affect everyone accessing the websites, but the majority of people affected should now be able to access services as normal.

A small number of users are still unable to access our websites, this is because it takes time for DNS changes/updates to resolve to all locations around the internet. If you can’t access the website still then please try again later.

Unfortunately, we cannot give an estimate as to how long it will take – as it should already be working for you. It all depends on your ISP and how often they cache DNS results.

Thank you for your patience.

We are currently having a major problem with most of our domains and they may be showing up as expired despite the fact that they’re not.

I’m currently working with the domain service provider to get this resolved and hopefully normal service will be resumed shortly.

Thank you for your understanding.

UK2-VN is currently down and it looks like the server may need an OS reload. Unfortunately, this could result in some hours of downtime but we are working to get service resumed as soon as possible.

Apologies for any inconvenience caused by this outage.

Apologies to anyone that may have been trying to contact us over the last couple of hours, we had a problem which affected our email and may have stopped support tickets from being opened.

No customer services were interrupted as a result of this outage.

A few updates have been made to our Flash player, including:

• Support for more server types (SHOUTcast2, Icecast, etc)
• Quicker loading times.
• More reliable ‘history’ page

If you already have the player on your site, then we recommend updating it:

http://mixstream.net/streaming/create-a-flash-radio-player.php

Please note that due to some issues with PayPal, if you make a payment then it may not show up on our system straight away. More info at https://www.x.com/content/update-4-issue-receiving-instant-payment-notifications-ipns-jan-27

We are adding payments manually at the moment in order to reduce any inconvenience.

Seasons Greetings to all customers, we wish you a Merry Christmas and a Happy New Year for 2013.

Thank you for your custom over the last year and we hope to continue expanding and improving our services in the new year.

Support will still be available over the holiday period, although replies to non-urgent queries may be delayed slightly compared to normal.