USA Premium network – Hurricane Irene

Posted on by Admin

Hurricane Irene is currently approaching the NYC metro area where some of our servers are located. Earlier this week the datacentre took precautions for the storm including testing UPSs and generators, topping off their diesel generator tanks and notifying their fuel vendors in case of extended power outages. staffing levels at the datacentre will be increased this weekend to ensure adequate coverage in case of emergencies.

Hopefully, service won’t be affected by this but please be assured that the datacentre staff are on high alert in case of any problems.

Posted in UK1-ADJ, USA1-ADJ, USA1-PN, USA1-TRANS, USA2-ADJ, USA2-PN, USA2-TRANS, USA3-ADJ, USA4-ADJ

USA Premium issue

Posted on by Admin

We are experiencing an issue with one of the networks used for usa premium. This is being worked on and we expect servers to come back up shortly.

Apologies for any inconvenience caused, please don’t open tickets regarding this issue as we are aware of it.

UPDATE: The service is back online after a 15 minute outage. If your server hasn’t yet come back online, please start it from the control panel.

Posted in USA1-ADJ, USA1-PN, USA1-TRANS, USA2-ADJ, USA2-PN, USA2-TRANS, USA3-ADJ, USA4-ADJ

[update] USA1-PN is back up

Posted on by Admin

Thank you for your patience, USA1-PN is now back up and running.

This server is on the Premium Network. If you have been affected by this outage, then please contact us before the 7th of next month as you may be entitled to compensation under our Service Level Agreement.

USA1-PN.MIXSTREAM.NET (66.45.246.178) UP at Jul 22 2011
07:34 PM (EU/Western) Was down for: 25min

Posted in USA1-PN Tagged

[update] USA2-PN is back up

Posted on by Admin

Thank you for your patience, USA2-PN is now back up and running.

This server is on the Premium Network. If you have been affected by this outage, then please contact us before the 7th of next month as you may be entitled to compensation under our Service Level Agreement.

USA2-PN.MIXSTREAM.NET (66.45.246.202) UP at Jul 22 2011
07:31 PM (EU/Western) Was down for: 20min

Posted in USA2-PN Tagged

[outage] USA2-PN has just gone down

Posted on by Admin

This is an automatic notification.

Our monitoring system has detected that USA2-PN is currently down.

Staff have already been notified of the outage and will look in to the issue shortly.

USA2-PN.MIXSTREAM.NET (66.45.246.202) DOWN at Jul 22
2011 07:11 PM (EU/Western) Err: ping: request timeout

Posted in USA2-PN Tagged

[outage] USA1-PN has just gone down

Posted on by Admin

This is an automatic notification.

Our monitoring system has detected that USA1-PN is currently down.

Staff have already been notified of the outage and will look in to the issue shortly.

USA1-PN.MIXSTREAM.NET (66.45.246.178) DOWN at Jul 22
2011 07:09 PM (EU/Western) Err: ping: request timeout

Posted in USA1-PN Tagged