Due to popular demand, a fourth server has been added to the free network. All new signups will be put on to this server.
Sorry about the issues still, some people might not be able to view our websites or billing area. This is because the DNS settings keep setting back to the temporary site we used when there was downtime at Vaserv.
I’m working to fix this, I’ve deleted and re-created all DNS zones so with a bit of luck that should do the trick…
The heavy hand of regulation has fallen upon anyone with a 0871 number.
Our current 0871 (10p a minute) telephone number is now legally classed as a ‘premium rate’ number so rather than registering as a ‘premium rate service provider’ (which used to be for companies that charge high rates and make money from their callers) I have decided to change the number to non-regulated one.
The new sales/support number is 0844 330 4678 (or 0844 330 HOST).
I would like to personally thank our supreme leaders for lumping small businesses with the additional costs and inconvenience of changing telephone numbers during this difficult economic time.
I’ve added a load of new categories to this blog so that people can subscribe to notifications for the server(s) that they are on.
To subscribe, simply enter your email into the Newsletter box, you will get an email with a link where you can subscribe to specific categories.
If you are unsure about which server you are on then please open a support ticket.
People using AutoDJ might not be able to find out which server they are on, but I’ll be adding it to the control panel this week so that everything is completely transparent.
You can, of course, subscribe to every notification if you like by subscribing to General, but this might result in emails that don’t relate to your specific service.
PS, I just noticed that empty categories aren’t listed, so just sign up for the category that best suits you and you can update your subscription at a later date.
PPS, I found the code to fix this, all categories are now displayed
A small number of customers have reported extreme slowness on the AutoDJ control panel. I’ve noticed that after the Vaserv incident, they have put all of their customers on to reduced RAM plans, so we only have 512MB instead of 1024MB – this could be the cause of the issue.
It seems odd that other control panel areas are not affected, but this could be the reason so please be patient. If you get errors then keep trying, it will work eventually.
Mem: 524288k total, 347640k used, 176648k free, 0k buffers
Pretty much everything apart from one of our DNS servers is now back online (not a big problem as long as the other one stays up, no reason to think otherwise), however there may still be a few problems for some customers. We have had reports of the websites not showing up correctly (shows a DNS Updating page) – if this happens then try rebooting your computer, this should do the job.
One problem caused by the DNS still updating is that some Paypal notifications are not being posted to the billing system, so if you have made a payment in the last day then please check to see that the invoice is listed as ‘Paid’, if it shows ‘Unpaid’ then please open a ticket. This won’t fix itself so we need to know.
One other issue that seems to have only affected one customer so far is that the AutoDJ control panel is running slowly – like I say, only one report of this so not 100% confirmed but this should improve over the next day (probably also due to DNS updating).