Possible USA premium network issue

Posted on by Admin

I’m not 100% certain but there may be an issue with the USA premium network, a customer has reported issues with AutoDJ and I’ve heard a little buffering on another stream. Thre’s no packet loss and there isn’t any lag but something is amiss.

I’ll contact the network people and keep you updated here.

UPDATE: I have a ticket open with the  datacentre, who will look in to this shortly. Please don’t open a support ticket, as it may not be answered right away if it is regarding this issue.

According to Radiotoolbox stream test, the streams are perfect http://www.radiotoolbox.com/images/sbin/stream_test_graph.png?id=13119 — this does suggest that only certain routes are affected.

UPDATE3 22:09: Appears to be fixed

The issue seems to have cleared up at the moment, I’ll post here with any info as I get it.

UPDATE4 22:19:

The issue was with one of the carriers, XO – it seems to have calmed down now and they are looking in to the problem. The problem was outside the control of us or the datacentre as it was on an international link outside the network.

Posted in USA1-ADJ, USA1-PN, USA2-ADJ, USA2-PN, USA2-TRANS, USA3-ADJ, USA4-ADJ

Scheduled Maintenance – USA4-ADJ only

Posted on by Admin

Due to a problem with the server resetting a few times over the last week, we are scheduling an engineer to power down the server and check out the hardware. The scheduled downtime will be:

2:00AM, Tuesday 22nd September 2009.

10:00PM, Monday 21st September 2009.

We expect the downtime to be around 30 minutes, and once it is powered up, all AutoDJ streams on the server will restart automatically.

Posted in USA4-ADJ

Network issues (uk1-pn and uk1-adj)

Posted on by Admin

There was a network connectivity outage on 09/09/2009, which started at approximately 23:15 PM, following the network maintenance window. The outage lasted for approximately 6 minutes. According to the network admins, the issue appears to have resurfaced, although it doesn’t seem to be affecting any of our streams.

Date: 09/09/09
Time: 23:15
Duration: <10 minutes Date: 10/09/09 Time: 12:45 Duration: Ongoing

Posted in UK1-ADJ, UK1-PN

USA Premium network issue

Posted on by Admin

We are currently experiencing problems on this network, this is being looked into.

UPDATE: All servers are back online now, downtime latest about 20 minutes. If your stream is still offline then please try restarting it and open a support ticket if that doesn’t work.

UPDATE2: Here’s a message from the provider that was affected.

“There was about 15 minutes of network downtime for servers in our Teb2 location. We currently have two datacenters located in the same building (Teb1 and Teb2). In our network today a provider dropped and caused a BGP flag. Our Teb1 datacenter had no issues re-building routes from this. However the routers in Teb2 did not handle this as quickly as Teb1. We will be adding in another router in Teb2 to ensure something like this can not happen again.”

Posted in AutoDJ, USA1-ADJ, USA1-PN, USA1-TRANS, USA2-ADJ, USA2-PN, USA3-ADJ

Maintenance uk-pn

Posted on by Admin

This is a very important email, please read it carefully and ask us about it if you have any questions. We will be performing maintenance which will affect your service. This will last about 30 minutes, and during this time, your service will go offline.

Date: 22 July 2009
Window: 02:00 for 2 Hours
Duration: < 30 minutes This maintenance is to create a high availability cluster on our RSH.North core router, from our new Maidenhead facility. The cluster will increase the availability by providing redundant chassis and redundant processing, and each edge switch will be connected to both chassis via two separate uplinks. Thus, in the event of chassis failure, the traffic will not be affected, as the load will be taken over by the active chassis. This is the last maintenance window for a long period of time, as this will enable us to implement end to end redundant connections, and in the event of a failure anywhere on the line, this should be completely transparent to our clients. We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

Posted in UK1-ADJ, UK1-PN

Maintenance notification

Posted on by Admin

We will be performing some scheduled data centre maintenance, which creates an “at risk” period for your service. This maintenance is not service affecting and there should be no noticeable impact. However, during the maintenance period your service is at an increased risk.

Date: 27/07/09
Time: 08:00 for 7 hours

The maintenance is related to the UPS system in Spectrum House, and during the maintenance period the UPS will be taken into bypass mode so a new UPS can be added to the cluster. During the maintenance period the critical load will be transferred seamlessly from the UPS to the raw mains, and then when the maintenance is complete it will be transferred back seamlessly.

We have confirmed with Southern Electric that they have no maintenance scheduled during this period.

This apples only to those on uk1-pn and some dedi customers.

If you have any questions about this, please do not hesitate to get in touch.

Posted in Dedicated Servers, UK1-ADJ