Planned maintenance notice

Posted on by Admin

We will be performing maintenance which will affect your service. This will last about 20 minutes, and during this time, your service will go offline.

Date: 21 July 2009
Window: 02:00 for 1 Hour
Duration: < 20 minutes This maintenance is to upgrade the IOS firmware on our RSH.North core router, from our new Maidenhead facility. Currently the network is configured with dual uplinks from our core router to the edge switches in each rack. This upgrade will enable clustering capabilities on the core router and once the core router will be configured as a cluster, it will increase the availability of the service in case of a core router failure. This affects anyone on the Shoutcast server UK1-PN and some dedicated server customers. Please open a support ticket if you are unsure. We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window.

Posted in Dedicated Servers, UK1-PN

Datacentre maintenance – uk1-pn

Posted on by Admin

We will be performing some scheduled data centre maintenance, which creates an “at risk” period for your service. This maintenance is not service affecting and there should be no noticeable impact. However, during the maintenance period your service is at an increased risk.

Date: 22/06/09
Time: 08:00 for 7 hours

The maintenance is related to the UPS system in Spectrum House, and during the maintenance period the UPS will be taken off-line and electrical testing completed. This is a standard maintenance item and there should be no cause for concern. During the maintenance period the critical load will be transferred seamlessly from the UPS to the raw mains, and then when the maintenance is complete it will be transferred back seamlessly.

We have confirmed with Southern Electric that they have no maintenance scheduled during this period.

If you have any questions about this, please do not hesitate to get in touch.

Posted in UK1-PN