USA Premium network – Hurricane Irene

Posted on by Admin

Hurricane Irene is currently approaching the NYC metro area where some of our servers are located. Earlier this week the datacentre took precautions for the storm including testing UPSs and generators, topping off their diesel generator tanks and notifying their fuel vendors in case of extended power outages. staffing levels at the datacentre will be increased this weekend to ensure adequate coverage in case of emergencies.

Hopefully, service won’t be affected by this but please be assured that the datacentre staff are on high alert in case of any problems.

Posted in UK1-ADJ, USA1-ADJ, USA1-PN, USA1-TRANS, USA2-ADJ, USA2-PN, USA2-TRANS, USA3-ADJ, USA4-ADJ

USA Premium issue

Posted on by Admin

We are experiencing an issue with one of the networks used for usa premium. This is being worked on and we expect servers to come back up shortly.

Apologies for any inconvenience caused, please don’t open tickets regarding this issue as we are aware of it.

UPDATE: The service is back online after a 15 minute outage. If your server hasn’t yet come back online, please start it from the control panel.

Posted in USA1-ADJ, USA1-PN, USA1-TRANS, USA2-ADJ, USA2-PN, USA2-TRANS, USA3-ADJ, USA4-ADJ

[potential slowness] USA2-TRANS (transcoder)

Posted on by Admin

The transcoding server is running a little slow at the moment, we’ve had no complaints of audio problems but you may find that the control panel is slow for transcoders.

I’ll work on this by setting up a new server for the transcoders and transferring a few over – this will cause a short outage of a few seconds which will just cause a skip in the audio for the moved transcoders.

Posted in USA2-TRANS