There is a problem with some of the USA premium network, this is being worked on and we expect it to be resolved shortly.
I’m not 100% certain but there may be an issue with the USA premium network, a customer has reported issues with AutoDJ and I’ve heard a little buffering on another stream. Thre’s no packet loss and there isn’t any lag but something is amiss.
I’ll contact the network people and keep you updated here.
UPDATE: I have a ticket open with the datacentre, who will look in to this shortly. Please don’t open a support ticket, as it may not be answered right away if it is regarding this issue.
According to Radiotoolbox stream test, the streams are perfect http://www.radiotoolbox.com/images/sbin/stream_test_graph.png?id=13119 — this does suggest that only certain routes are affected.
UPDATE3 22:09: Appears to be fixed
The issue seems to have cleared up at the moment, I’ll post here with any info as I get it.
UPDATE4 22:19:
The issue was with one of the carriers, XO – it seems to have calmed down now and they are looking in to the problem. The problem was outside the control of us or the datacentre as it was on an international link outside the network.
We are currently experiencing problems on this network, this is being looked into.
UPDATE: All servers are back online now, downtime latest about 20 minutes. If your stream is still offline then please try restarting it and open a support ticket if that doesn’t work.
UPDATE2: Here’s a message from the provider that was affected.
“There was about 15 minutes of network downtime for servers in our Teb2 location. We currently have two datacenters located in the same building (Teb1 and Teb2). In our network today a provider dropped and caused a BGP flag. Our Teb1 datacenter had no issues re-building routes from this. However the routers in Teb2 did not handle this as quickly as Teb1. We will be adding in another router in Teb2 to ensure something like this can not happen again.”